Website EMSL Analytical, Inc
Job Code 34360
EMSL is seeking a Customer Service Representative for its Cinnaminson, NJ location. This role will entail interacting with customers via phone and/or email to address their concerns, answer their questions and assist them with their needs. This role is 5 days in the office on-site.
Essential Duties & Responsibilities:
Receives high volume incoming emails and telephone calls
Navigates and directs emails and calls to appropriate department
Serves as a customer advocate by handling internal and external inquiries
Handles account discrepancies and account corrections for the clients
Resolves client issues with Sales and Accounting department to ensure customer satisfaction
Acts as a liaison between client and company (client advocate)
Provides Internet support by providing web site navigation updates and maintains client databases
Makes corrections and/or updates to customer accounts
Assists with other departments when needed
High School Diploma or Equivalent
Preferred Associates degree in Business, Sciences, or Arts and/or two to three years of direct customer service experience
Previous work experience in a commercial or environmental lab is a plus
Multi-line experience
Experience with high volume of calls on a daily basis
Excellent communication skills and phone etiquette
Ability to multi-task and work in fast paced environment
Organization skills
Proficient in MS Office
Attention to detail
Position is full time, Monday – Friday 8:30 a.m. to 5:00 p.m.
Candidates currently living within a commutable distance of Cinnaminson, NJ are encouraged to apply
To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com
EOE including Veterans and Disabled